Ga naar inhoud (Enter)

Frequently asked questions

Do you have a question about the museum, our collections or your visit? Below you will find an overview of frequently asked questions and answers.

Opening hours

The museum is open from 9:30 a.m. to 5:30 p.m. on Tuesday to Friday, and from 10 a.m. to 6 p.m. on weekends, holidays and during school holiday periods. Opening hours are extended to 10 p.m. on the first Thursday evening of each month.

The museum is closed on Mondays and on 25 and 26 December and 1 and 2 January. The museum will close at 4 p.m. on 24 and 31 December.

The museum is open from 10 a.m. to 6 p.m. on publiq holidays, except those that fall on a Monday.

A visit to all the galleries takes about 1.5 to 2 hours. A visit to the temporary exhibition takes approximately 1 to 1.5 hours.

Please also note that the clearing of the galleries starts 15 minutes before closing time.

Tickets

If the ticket does not arrive in your inbox, you can contact the reception desk during opening hours on +32 (0)9 323 6700 or via msk.onthaal@stad.gent. Staff should be able to find your ticket using your name and/or email address.

Yes. During opening hours, you can call +32 (0)9 323 6700 to reserve a ticket.

Yes. We have waiting lists for children’s workshops and youth workshops. Contact us at msk.educatie@stad.gent, and remember to provide the child’s full name, date of birth, address and a phone number for one of the parents. You can also join a waiting list for a tour.

E-tickets and reservations cannot be changed, exchanged or returned. No discounts can be applied after purchase of e-tickets. For full information, please consult our visitor rules.

Group visits and guides

Groups can book a guided visit using the online form at Boekjebezoek. We advise booking at least eight days before your planned visit.

Groups are always welcome, but guides must be booked in advance. A discount is available for groups of more than 15 people. To ensure that the museum will not be too busy on the day of your visit, check with Boekjebezoek. If you prefer to book a guide, please do so at least eight days in advance via Boekjebezoek.

You can visit the permanent collection with your own guide, for an added charge of 10 euros per guide. To make sure that your group has the necessary space, it is best to book your visit in advance online.

During temporary exhibitions, a group visit with your own guide is not possible.

Accessibility

Travel information is available on our practical information page.

All our our spaces have been adapted to make them accessible for people with reduced mobility. Please consult our accessibility page for details.

The museum is fully accessible. You can use the visitor lifts. The easiest entrance with a buggy is at the side of the building.

MSK is an inclusive museum. Therefore all toilets are gender-neutral.

Food and drink

The museum brasserie Mub'art is open from Wednesday to Sunday. Drop in for lunch or a drink before or after your visit.

No food or drink is allowed in the museum galleries, but you can sit down in the breastfeeding area. You will find this next to the cloakroom. You can also go to the brasserie or the park.

Library

You can visit the library by appointment on weekdays. On the library page you can find the necessary practical information.

The MSK has a specialised museum library for students, researchers and everyone else who is interested in art. Visitors may consult publications in the reading room, but we do not lend them out. For more information, see our library page.

Donations

Since its foundation, the MSK has always treasured its close ties with collectors and art aficionados. Through them, the museum has acquired some of its most important works. For more information on donations, please see our donations page.

Plan your visit

For more information on the museum's opening hours, accessibility, tickets and rates, you can also consult the page with practical information.

DSC05840